Customer Service Representative

3 days ago


Lehi, Utah, United States Native Seed Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and building long-lasting relationships.

Key Responsibilities
  • Manage customer inquiries and resolve issues in a timely and professional manner
  • Identify and assess customer needs to provide personalized solutions
  • Build trust and rapport with customers through effective communication and problem-solving skills
  • Process customer returns and refunds, and initiate shipping carrier claims
  • Facilitate customer will-call orders and ensure seamless delivery
Working Conditions

This is an office-based position, but you will be working in an environment with dust and plant-related debris. If you have asthma or allergies, please note that this may not be the ideal role for you.

Benefits
  • Health Insurance – HSA and PPO Insurance Options
  • Available HSA with employer match
  • Company Paid Vision Premiums
  • Dental
  • 401k with Employer Match
  • 16 Days PTO/Year with increase for long term employees
  • Paid Holidays
  • Floating Holidays
  • Employer Paid Life/AD&D
  • Annual performance reviews with potential for wage increase
Requirements
  • Proven customer support experience
  • Track record of adaptation and conflict resolution
  • Familiarity with CRM systems / customer service ticketing systems, and best practices, specifically with Help Scout preferred, but not required
  • Ability to multi-task, prioritize, and manage time effectively
  • Previous experience working in eCommerce, specifically with WooCommerce preferred, but not required
  • Existing experience in or a strong willingness to learn about planting seeds and/or agriculture is a plus. However, product and industry training will be provided
  • Ability to commute in-office at our location during normal business hours (Monday-Friday)
  • At times overtime may be required and will be compensated by state law
  • High school diploma
Preferred Qualifications
  • Experience with Outlook Email
  • Experience with Fishbowl (inventory management software)
  • Experience with ShipStation (shipping platform)


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