Customer Service Representative
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and building long-lasting relationships.
Key Responsibilities- Manage customer inquiries and resolve issues in a timely and professional manner
- Identify and assess customer needs to provide personalized solutions
- Build trust and rapport with customers through effective communication and problem-solving skills
- Process customer returns and refunds, and initiate shipping carrier claims
- Facilitate customer will-call orders and ensure seamless delivery
This is an office-based position, but you will be working in an environment with dust and plant-related debris. If you have asthma or allergies, please note that this may not be the ideal role for you.
Benefits- Health Insurance – HSA and PPO Insurance Options
- Available HSA with employer match
- Company Paid Vision Premiums
- Dental
- 401k with Employer Match
- 16 Days PTO/Year with increase for long term employees
- Paid Holidays
- Floating Holidays
- Employer Paid Life/AD&D
- Annual performance reviews with potential for wage increase
- Proven customer support experience
- Track record of adaptation and conflict resolution
- Familiarity with CRM systems / customer service ticketing systems, and best practices, specifically with Help Scout preferred, but not required
- Ability to multi-task, prioritize, and manage time effectively
- Previous experience working in eCommerce, specifically with WooCommerce preferred, but not required
- Existing experience in or a strong willingness to learn about planting seeds and/or agriculture is a plus. However, product and industry training will be provided
- Ability to commute in-office at our location during normal business hours (Monday-Friday)
- At times overtime may be required and will be compensated by state law
- High school diploma
- Experience with Outlook Email
- Experience with Fishbowl (inventory management software)
- Experience with ShipStation (shipping platform)
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