IT Field Service Specialist

3 weeks ago


New York, New York, United States Aspiris Full time
Job Overview

We are seeking a skilled IT Field Service Technician to join our team at Aspiris. As a trusted technology partner, we deliver best-in-class solutions tailored to meet our customers' unique enterprise needs.

The ideal candidate will be responsible for the onsite installation, maintenance, and troubleshooting support of various technology systems, cabling, and equipment. This role requires a combination of technical expertise, physical capability, and excellent communication skills.

Key Responsibilities:

  • Installing IT equipment, setting up end user devices, and terminating cabling connectivity on server racks and office environments.
  • Relocating customer equipment within and between office facilities in NYC.
  • Experience with installing and applying basic configuration of end user and networking devices.
  • Setting up various IT and audio-visual equipment for events or office environments.
  • Providing onsite technical support and assistance to end users for a range of IT-related troubleshooting and customer requests.
  • Delivering service and customer support during onsite field visits in NYC offices, ensuring high levels of customer satisfaction and minimal disruption to the customer's environment.

Required Skills and Qualifications:

  • 2+ years of experience in a managed service provider environment.
  • Strong customer service orientation with a focus on customer satisfaction.
  • Proficient in diagnosing and resolving technical issues efficiently.
  • Strong desktop, hardware, networking, and printer troubleshooting.
  • Self-motivated with a strong work ethic and the ability to work independently and as part of a team.
  • Excellent listening skills, ability to follow instructions, and high attention to detail.
  • Ability to navigate within New York City to perform on-site installations, end user device setup, and support.
  • Driver's license required for regional onsite visits.

Nice to Have Skills and Qualifications:

  • Willingness to work nights and weekends as customer projects require.
  • Ability to create and document as-built technical information.
  • Familiarity with basic cabling structure and terminations.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development, including 100% training and certification reimbursement.


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