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Executive Director of Customs Operations

2 months ago

Philadelphia, Pennsylvania, United States Jobot Full time
About the Role

We are seeking an experienced and skilled Branch Manager to lead our Customs and Brokerage operations. As a key member of our team, you will be responsible for overseeing the day-to-day activities of our office, ensuring efficient workflow across all departments, and driving business growth.

Key Responsibilities
  • Lead and organize office operations, ensuring seamless communication and collaboration among teams.
  • Support and assist departments in achieving their goals and objectives, ensuring accurate and timely exchange of information.
  • Collaborate with senior leadership to develop and implement company procedures and processes.
  • Identify areas for improvement and implement necessary changes to enhance office efficiency and effectiveness.
  • Monitor team performance, conduct regular audits, and ensure compliance with regulations.
  • Provide training and guidance on Customs Brokerage Regulations and best practices.
  • Address operational challenges and implement corrective actions as needed.
  • Distribute work instructions and monitor file flow to ensure timely task completion.
  • Offer management guidance, training, and organizational support to the team.
  • Adjust systems to enhance office efficiency and effectiveness.
  • Define team roles and responsibilities, and monitor performance to exceed company objectives.
  • Address performance issues and collaborate with HR on improvement plans.
  • Conduct regular team meetings, communicate goals, and set expectations.
Requirements
  • Bachelor's degree preferred.
  • 9-10 years of management experience in a similar role.
  • Proficiency in computer programs such as Word, Excel, and Outlook.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Proven ability to build and train effective teams.
  • Experience in strategic planning and workload delegation.
  • Strong organizational skills and ability to multitask.
  • Demonstrated professionalism and reliability.
  • Strong mathematical skills, including the ability to calculate fees, percentages, and perform currency conversions.