Support Services Associate

2 weeks ago


San Francisco, California, United States Instrumentl Full time
Customer Support Associate at Instrumentl

Instrumentl is a purpose-driven organization dedicated to empowering nonprofits and grant writers by offering a premier platform for managing their institutional fundraising and enhancing grant acquisition. We are seeking a motivated Customer Support Associate to become a vital part of our expanding team.

Key Responsibilities:
  • Deliver Tier 1 and Tier 2 assistance to Instrumentl clients through multiple communication channels
  • Update and enhance the Instrumentl Knowledge Base
  • Participate in internal strategic projects aimed at improving customer satisfaction
Qualifications:
  • Commitment to providing outstanding customer service
  • Excellent communication and organizational abilities
  • Capability to work collaboratively across different teams
  • Enthusiasm for Instrumentl's mission
  • Previous experience in customer support within a SaaS environment
Perks:
  • Attractive salary plus equity options
  • Comprehensive health, dental, and vision coverage
  • Generous paid time off policy, including parental leave
  • Company-provided laptop and allowance for home office setup
  • Opportunities for ongoing professional development and growth
Instrumentl fosters a vibrant and adaptive workplace with a diverse team that values input, innovation, and teamwork. If you are driven to make a difference in the nonprofit sector and are dedicated to your personal and professional development, we invite you to explore a role in Instrumentl's Customer Support team.

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