Lead Hotel Operations Manager

24 hours ago


Grandview, Missouri, United States Marquee Hospitality Full time

Overview: At Marquee Hospitality, we're committed to delivering exceptional guest experiences and driving financial returns. As a key member of our team, you'll play a vital role in managing day-to-day hotel operations and contributing to our success.

Job Summary: We're seeking an experienced and skilled professional to fill the position of Lead Hotel Operations Manager. In this role, you'll be responsible for assisting the Manager in developing, implementing, and monitoring financial and operational plans for the hotel. You'll also provide regular direction and manage hotel operations for all departments, including front desk and shuttle staff.

Responsibilities:

  • Assist the Manager in Developing Operational Plans: Work closely with the Manager to develop and implement financial and operational plans that drive revenue growth and enhance the guest experience.
  • Manage Hotel Operations: Provide regular direction and oversee hotel operations for all departments, ensuring seamless execution and high-quality service delivery.
  • Maintain Accurate Records: Assist the Manager with recording and inputting credit card purchases and petty cash purchases into the designated Google Drive folder.
  • Contribute to Capital Improvement Recommendations: Make recommendations for capital improvements to enhance the assets of the hotel and/or company brand loyalty.
  • Support EOM Reporting: Assist in the completion of EOM reports each month by the specified due date.
  • Direct Report Management: Manage day-to-day operational activities, plan and assign work, and establish performance and development goals for team members.
  • Staff Performance Monitoring: Review checklists completed by each employee and ensure the schedule does not exceed the allotted payroll budget.
  • Effective Communication: Consistently communicate with Management on situations and operational issues that may arise, ensuring the front desk and housekeeping teams are working together seamlessly.
  • Mentorship and Coaching: Provide mentoring, coaching, and regular feedback to help manage conflict, improve team member performance, and recognize good performance.

Benefits:

  • IHG Stay Perks: Enjoy more than 4 IHG stays per year.
  • Birthday Off: Receive a paid day off for your birthday.
  • Quarterly Celebrations: Participate in exciting gift card or bonus celebrations every quarter.
  • Buddy Program: Connect with a buddy program for employees to have a go-to person.
  • Flexible Schedules: Enjoy flexible scheduling options.
  • Employee Incentives: Benefit from various employee incentives.

Salary Estimate: The estimated annual salary for this position is around $60,000 - $80,000, depending on location and experience.



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