Director of Operations
4 weeks ago
Influential is a leading company in the influencer marketing space, trusted by over 60% of the Fortune 500. We're seeking a Director of Operations to lead project management and operational infrastructure initiatives for our clients.
The ideal candidate will have 8+ years of experience in business operations, resource management, and/or project management. They will be responsible for developing and leading forward-looking plans to drive growth and support business scale.
- Project manage strategic business-wide initiatives, including directing operational activities, workflow development, and resource management.
- Review and refine our project management platform, including template development, integrations, and daily maintenance.
- Interface directly with key senior stakeholders and critical client contacts.
- Own all systems management and data integrity, acting as the lead point person across all business operations activities.
- Oversee Salesforce, responsible for the accuracy and timeliness of data input, financial workflows, and supporting integrations.
- Work closely with Data Governance to ensure compliance and audit-readiness, regularly monitoring and managing data from multiple sources.
- Implement, evangelize, and enforce business procedures and operational workflows, building new and evolving processes to improve outcomes and support scale.
- Utilize quantitative data and intuitive observation to drive business decisions and demonstrate measurable added value to the organization.
- Work cross-functionally across teams to surface key insights and learnings that can help elevate the business overall, scaling our business processes for future growth.
- Establish and manage cadence for business reporting, creating and manipulating data to analyze critical business metrics.
Requirements:
- 8+ years of demonstrated experience in business operations, resource management, and/or project management.
- Expert skills in Salesforce and .
- Strong reporting experience with demonstrated proficiency in Excel/Google Sheets.
- Ability to prioritize competing business needs, manage deadlines, and proactively manage business stakeholders in a fast-paced environment.
- Significant experience working cross-functionally with legal and accounting teams with an understanding of broader business impact.
- Exceptional communication skills, comfortable escalating or following up with stakeholders when requests get roadblocked.
- Excitement for building processes to accommodate new products and challenges, leveraging strong data skills to share insights and make actionable recommendations.
Bonus points if you have a bachelor's degree or equivalent experience, experience with Ironclad and NetSuite, are a certified project manager, have experience working at a startup, or are passionate about social media and influencer marketing.
Salary range: $120,000 - $160,000
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