Customer Service Specialist

1 week ago


Pittsburgh, Pennsylvania, United States LanceSoft Full time

At LanceSoft, we are seeking a skilled Customer Service Specialist to join our team in Pittsburgh, PA. As a key member of our customer support team, you will be responsible for ensuring the highest levels of customer satisfaction and technical expertise in equipment installation, maintenance, and repair.

The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a high level of mechanical/electrical aptitude. You will work independently and as part of a team to resolve customer concerns and issues, while maintaining a flexible schedule that includes nights, weekends, and overtime.

We offer a competitive salary of $20.00 - $21.00 per hour on W2, along with a comprehensive benefits package that includes medical, dental, and vision insurance, 401k contributions, and critical illness insurance.

This is an exciting opportunity to join a dynamic and global company like LanceSoft, where you will have the chance to grow your career and develop new skills in a supportive and inclusive environment.

BASIC QUALIFICATIONS:

  • High School Diploma or equivalent 0-1 years of related experience
  • Ability to work with Microsoft Office suite
  • Experience on Windows XP, Windows 2000 operating systems required
  • Experience in PC Hardware Maintenance and support A+ Certification
  • ITE or Polytechnic in Electronics and Communications Engineering
  • Works well with minimal supervision
  • Good problem solving skills
  • Ability to pick up new skills quickly
  • Ability to work under pressure
  • Ability to meet deadlines and produce high quality work
  • Excellent interpersonal skills/customer relationship skills required
  • High level of mechanical/electrical aptitude
  • Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
  • High level of personal integrity
  • Support and promote teamwork and cooperative effort
  • Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call

PREFERRED QUALIFICATIONS:

  • Associates Degree preferred
  • Previous experience in NCR or similar equipment is a plus.


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