Customer Service Specialist

3 weeks ago


Pittsburgh, Pennsylvania, United States Pittsburgh Cultural Trust Full time

Job Summary:
Pittsburgh Cultural Trust seeks a Customer Service Specialist to provide exceptional service to its subscribers, donors, and visitors. This is a part-time position that requires excellent communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

About the Role:
The Customer Service Specialist will be responsible for processing subscriptions, single tickets, and customer inquiries via phone and email. A strong understanding of customer relationship management (CRM) databases is preferred. The ideal candidate should be able to prioritize tasks, maintain accuracy, and work well under pressure.

Requirements:
To be successful in this role, candidates should have a bachelor's degree or equivalent experience in customer service or the ticketing industry. Prior experience with CRM databases is a plus. Excellent written and verbal communication skills are essential. The salary for this position is $18.00 per hour. We welcome candidates from diverse backgrounds who demonstrate a commitment to diversity, equity, accessibility, and inclusion.

What We Offer:
The Pittsburgh Cultural Trust offers a competitive salary and opportunities for professional growth. As a remote employee, you will have the flexibility to work from home while being part of a dynamic team that values innovation and collaboration.



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