Customer Service Representative

1 week ago


Pittsburgh, Pennsylvania, United States Chick-fil-A at Fox Chapel Full time
Front of House Team Member - Drive Thru Specialist

We are seeking an experienced and motivated individual to join our team as a Front of House Team Member - Drive Thru Specialist at Chick-fil-A at Fox Chapel. In this critical role, you will be responsible for delivering exceptional customer service, operating the register and iPads at the drive-thru, and maintaining a clean and organized workspace.

About the Role:
This full-time position requires a minimum of 40 hours per week, with availability from 6:00 AM to 3:00 PM on Monday through Saturday. As a key member of our drive-thru team, you will be expected to handle high volumes of transactions while maintaining a positive and friendly demeanor.

Responsibilities:
- Provide exceptional customer service to drive-thru guests, ensuring a smooth and efficient experience
- Use our CORE 4 model to serve drive-thru guests: eye contact, smile, speak enthusiastically, stay connected
- Operate the register and iPads at the drive-thru, handling transactions and managing inventory
- Maintain a clean and organized workspace, including stock and cleaning tasks when not serving customers
- Assist leadership in executing opening or closing procedures
- Demonstrate knowledge of the brand and menu items

Benefits:
- Competitive salary range: $16-$17/hour (dependent on experience)
- Access to scholarship up to $2,500 per year
- Up to 40 hours PTO (full-time availability)
- Sundays off
- Flexible hours
- Employee meals
- Opportunities for advancement and leadership skill development

Requirements:
- Must be 16+ years old
- Must be able to lift up to 40 pounds and stand for up to 8 hours
- Must be comfortable using a cash register
- Ability to multitask and work at a quick yet efficient pace
- Team-oriented, adaptable, dependable, and strong work ethic
- Positive attitude and ability to communicate effectively with guests and team members


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