Head of Retail Management
2 weeks ago
Pilot Company stands as a premier network of travel centers, employing over 30,000 individuals across more than 750 retail and fueling locations throughout 44 states and six Canadian provinces. Our energy and logistics division is a leading supplier of fuel, operating one of the largest tanker fleets and providing essential services to oil operations in the busiest basins of our nation. We support a diverse portfolio of brands, showcasing our expertise in supply chain management, retail operations, logistics, transportation, technology, digital innovation, construction, maintenance, human resources, finance, sales, and marketing.
Established in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, we remain committed to our founding values, a people-first culture, and our dedication to community service. Whether serving guests, team members, or trucking companies, we are devoted to fueling people and keeping North America moving.
We welcome all qualified applicants, ensuring equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected under applicable federal, state, or local law.
We encourage military personnel to apply.
Role OverviewPilot Flying J is in search of a seasoned Retail Operations Manager to oversee our bustling retail facilities. You will be tasked with the development and implementation of business strategies for travel centers and restaurants to meet established standards, sales goals, and customer satisfaction.
The Retail Operations Manager will also be responsible for:
- Meeting and exceeding customer expectations
- Conducting regular meetings with team members
- Maintaining strong vendor relationships
In this role, you will have the opportunity to build, mentor, manage, and develop teams through effective staffing, interviewing, hiring, and training processes.
Additional responsibilities include:
- Driving sales growth
- Overseeing team performance
- Monitoring inventory levels
- Delivering exceptional customer service
- Conducting profit and loss analysis
**Compensation**: Starting pay ranges from $67,000 to $80,700 annually.
Candidate QualificationsAs a Retail Operations Manager, you must demonstrate integrity and accountability at the managerial level while showcasing outstanding leadership skills. A flexible schedule, including nights, weekends, and holidays, is essential.
Additional qualifications include:
- 2-3 years of management experience in retail, restaurant, grocery, or service industries with financial responsibility
- Proven management experience in high-volume retail with profit and loss accountability
- Ability to foster and maintain a customer-centric culture
- Fuel Discounts
- Comprehensive Medical, Dental, and Vision Plans
- 401(k) Retirement Plan
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Work Schedule
- Weekly Pay
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