Senior Client Experience Leader

3 weeks ago


Santa Monica, California, United States Vaco Full time

We are seeking a talented Sr. Client Experience Manager to join our team in Hollywood. As a key member of our client success team, you will play a crucial role in ensuring our clients have a positive experience and that our company's reputation is enhanced through site performance.

What You'll Do
  • Coordinate client engagement and ensure seamless communication
  • Supervise and train internal staff to provide exceptional customer service
  • Develop and implement strategies to enhance online reputation
  • Create compelling client-facing marketing materials

The estimated salary range for this position is between $70,000 and $81,000 on a direct hire basis. This is an exciting opportunity to work in a dynamic environment and contribute to the growth and success of our organization.

Requirements
  • At least 5 years of experience in client-facing roles
  • Proven track record of providing exceptional customer experiences
  • Experience supervising and training teams
  • Experience working in the healthcare or non-profit industry (highly preferred)
  • Bachelor's degree (preferred)
  • Strong analytical and problem-solving skills
About Vaco

Vaco values diversity and inclusion in the workplace. We are committed to creating a work environment where everyone feels welcome, valued, and empowered to succeed.



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