Client Experience Director

3 weeks ago


Santa Monica, California, United States Vaco Full time
About the Role

Vaco LA is seeking a seasoned Client Experience Director to support day-to-day client operations in the Healthcare Nonprofit industry. The ideal candidate will provide exceptional support to our client success team, enhancing site performance and ensuring clients have a positive experience.

Key Responsibilities:
  • Coordinate client engagement and experience
  • Supervise and train internal staff for client-facing tasks
  • Build and maintain online reputation through strategic marketing efforts
  • Coordinate client-facing marketing materials
Requirements:
  • 5+ years of client experience management experience required
  • Experience supervising and training teams
  • Healthcare or non-profit industry experience highly preferred
What We Offer:
  • A dynamic work environment with opportunities for growth and development
  • A competitive salary range of $75,000 - $85,000
  • Benefits including health insurance, 401(k), and paid time off


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