Client Experience Manager Senior

3 weeks ago


Santa Monica, California, United States Vaco Full time

Vaco is partnering with a leading Healthcare Nonprofit organization to find a highly skilled Sr. Client Experience Manager to support their day-to-day operations. The ideal candidate will have at least 5 years of experience in client-facing roles and a proven track record of providing exceptional customer experiences.

Job Summary

This role requires the ability to coordinate client engagement, supervise and train internal staff, build and maintain online reputation, and create client-facing marketing materials. The successful candidate will be responsible for ensuring clients have a positive experience and that the company's reputation is enhanced through site performance.

The opportunity is located in Hollywood and offers a hybrid schedule, working in the office 3 days a week. The estimated salary range for this position is between $70,000 and $81,000 on a direct hire basis.

Key Responsibilities
  • Coordinator client engagement
  • Supervisors and trains internal staff
  • Builds and maintains online reputation
  • Coordinates client-facing marketing materials
Requirements
  • At least 5 years of experience in client-facing roles
  • Proven track record of providing exceptional customer experiences
  • Experience supervising and training teams
  • Experience working in the healthcare or non-profit industry (highly preferred)
  • Bachelor's degree (preferred)
  • Value-driven individual with a strong sense of mission
EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, religion, national origin, citizenship, age, disability status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state, or local law.



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