Client Support Specialist

2 weeks ago


Gillette, Wyoming, United States Applied Industrial Technologies Full time

Position: Customer Service Representative / Inside Sales

Company Overview: Join a leading global distributor known for its extensive range of industrial products and solutions. We pride ourselves on our long-standing commitment to customer satisfaction and operational excellence.

Role Overview: As a Customer Service Representative, you will play a vital role in assisting our clients with their inquiries and providing tailored solutions. Your expertise will help foster strong relationships with customers, ensuring their needs are met promptly and effectively.

Key Responsibilities:

  • Engage with customers via phone and in-person to address their needs.
  • Assist clients in sourcing the correct parts and solutions.
  • Conduct thorough research to clarify customer requirements and recommend appropriate products.
  • Achieve and surpass monthly sales targets while enhancing customer satisfaction.
  • Prepare quotes and process orders efficiently.
  • Deliver post-order support to ensure a seamless experience.
  • Measure specifications for a diverse range of products as needed.

Qualifications:

We seek self-motivated individuals who are driven to exceed expectations. The ideal candidate will possess:

  • A minimum of 6 months experience in customer service.
  • Mechanical and mathematical aptitude.
  • Strong communication skills, both verbal and written.
  • The ability to learn new systems and processes swiftly.
  • Proficiency in computer applications, especially Excel.
  • A high school diploma or equivalent.
  • A valid driver's license with a clean driving record.
  • Experience with SAP or ERP systems is preferred.
  • Knowledge of industrial distribution products and hydraulics is advantageous.

Benefits:

As part of our team, you will enjoy a range of benefits designed to support your professional growth and well-being, including:

  • Competitive base salary with bonus potential.
  • Comprehensive health, vision, and dental insurance.
  • 401(k) plan with company matching.
  • Paid time off, including vacation and holidays.
  • Tuition reimbursement for continued education.
  • Personalized training and development opportunities.
  • Career advancement pathways within the organization.

Join Us: Be a part of a reputable company that values innovation and customer service excellence. We are committed to fostering a diverse and inclusive workplace.



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