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Guest Service Representative

2 months ago

York, Pennsylvania, United States Springwood Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Springwood Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Provide top-notch customer service to guests, responding to their needs and exceeding their expectations.
  • Register guests, assign rooms, and handle check-ins and check-outs efficiently and professionally.
  • Assist guests with special requests, complaints, and concerns, resolving issues promptly and fairly.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Stay up-to-date on hotel services, amenities, and promotions, and communicate this information to guests.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Maintain a clean and organized front desk area, adhering to safety and security protocols.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Knowledge of hotel operations, services, and policies.
  • Ability to lift and carry 25 pounds, push and pull 50 pounds.
  • High school diploma or equivalent required.
What We Offer

As a Guest Service Agent at Springwood Hospitality, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.