Program Management Associate

2 weeks ago


El Paso, Texas, United States ExpressPoint Full time
Job Overview

ExpressPoint, a leader in multi-vendor depot repair and supply chain solutions, is seeking a dedicated Associate Program Manager. With over two decades of expertise, we pride ourselves on delivering exceptional service to large OEMs, field service providers, and 3PLs, ensuring optimal asset utilization and customer satisfaction.

This full-time role is pivotal in aligning customer expectations with our operational goals. The Associate Program Manager will play a crucial role in managing order fulfillment, inventory levels, and forecasting demand to support our financial objectives.

Key Expectations

  • Demonstrate a proactive approach to tasks.
  • Exhibit extensive professional knowledge and skills.
  • Effectively organize and plan projects and assignments.
  • Take personal accountability for achieving set targets.
  • Encourage innovative thinking and problem-solving.

Primary Responsibilities

  • Serve as the main point of contact for customer interactions.
  • Collaborate with Source Planning and Demand Planning teams to create accurate demand forecasts.
  • Manage customer expectations in alignment with company goals.
  • Engage in opportunities for New Business Implementation.
  • Maintain respectful and timely communication with all stakeholders.
  • Adhere to all company policies and procedures.
  • Undertake additional duties and special projects as required.

Qualifications

  • Education: Bachelor's degree or equivalent experience in customer support.
  • Experience: At least three years in a customer-facing role, emphasizing business partnership development, with a minimum of one year in demand forecasting or strategic planning.
  • Skills: Proficient in Microsoft Word, Excel, and PowerPoint.


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