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Call Center Associate
2 months ago
Empire Today is seeking a highly skilled Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and conducting daily customer satisfaction surveys.
Key Responsibilities- Answer incoming customer service calls and respond to customer inquiries in a timely and professional manner.
- Resolve customer complaints and issues in a fair and efficient manner.
- Conduct daily customer satisfaction surveys to ensure customer satisfaction.
- Communicate with Installers, Sales Managers, and Order Entry to resolve customer issues.
- High School Diploma or equivalent.
- 1 year of customer service experience.
- Excellent communication and problem-solving skills.
- Intermediate knowledge of MS Office.
- Laptop, monitor, and other necessary equipment provided.
- Training and development opportunities.
- Performance bonus.
- Competitive benefits package, including medical, dental, and vision insurance.
- 401K investment plan with company matching.
- Flexible spending accounts for medical and dependent care.
- Wellness program.
- Basic life insurance and AD&D.
- Short-term and long-term disability coverage.
- Employee assistance program.
- Paid holidays and paid time off.
