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Strategic Account Manager

2 months ago

Boston, Massachusetts, United States Launch Labs Full time
About the Role

We're seeking a highly motivated and experienced Strategic Account Manager to join our growing sales team at Launch Labs. In this role, you'll have the exciting opportunity to work closely with our largest customers, serving as their trusted partner and strategic advisor.

Your primary focuses will be to maintain and increase revenue in key strategic accounts, expand named high potential accounts, and sell key net new accounts. As a Strategic Account Manager, you'll play a critical role in driving success and maximizing revenue growth with key enterprise customers.

You will be responsible for managing a book of strategic accounts and implementing initiatives to improve net revenue retention across that cohort of customers and drive net new business. You'll partner closely with our support, product, solution engineers, marketing, business development, and leadership teams to drive results for our business, prospects, and customers.

About Us

At Launch Labs, our mission is to help make software teams more productive. Our product is used by more than 8,000 organizations around the world to help plan and track software projects and provide visibility into progress and key milestones for the wider organization.

We're backed by three of Canada's most prominent venture firms, Yaletown Ventures, BDC Capital, and Ripple Ventures, as well as Axiom Zen, an award-winning product studio responsible for breakout hits in the Web3 space like Dapper Labs, CryptoKitties, and NBA TopShot.

Key Responsibilities
  • Establish and maintain a mapping of key relationships within your accounts, including user influencers, champions, technical influencers, and economic buyers.
  • Understand the unique needs and objectives of each customer and proactively identify opportunities to expand product adoption and drive incremental value.
  • Collaborate with customers to understand the value of Launch Labs and measure the effectiveness of our product in meeting their goals and objectives.
  • Partner with our customer success team to develop and implement strategic account plans to drive customer retention, renewal, and expansion.
  • Run net-new inbound deals of a certain threshold from marketing qualified lead, through demos, trials, and value-proving processes.
  • Work closely with our marketing team to create targeted campaigns and initiatives to enhance customer engagement and promote product adoption.
  • Work closely with our business development team to create targeted campaigns and initiatives to enhance drive net new conversations at existing enterprise accounts and key prospect targets.
Requirements
  • 5+ years of experience managing a book of enterprise customers, ideally in a strategic account management or sales role (think $50k+ deals).
  • A proven track record of generating expansion revenue and improving net revenue retention through strategic selling.
  • Understanding that you always have to be prospecting early-stage conversations.
  • The ability to build and nurture relationships with key stakeholders at all levels of an organization, from end users to C-suite executives.
  • Excellent communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical audiences.
  • A collaborative mindset with experience working cross-functionally to achieve common goals.
  • Self-motivated and driven with a passion for delivering exceptional customer experiences.
What We Offer
  • A commitment to continued learning and development.
  • A generous annual professional development budget to use towards conferences, classes, books, and other opportunities to maintain and expand your skill set.
  • Fitness reimbursements to stay fit with our monthly reimbursements for health-related benefits like gym memberships, fitness apps, and personal training.
  • Top-of-the-line equipment, including a company smartphone of your choice with a paid voice/data plan and a generous annual new tech budget to try new gadgets, tools, and platforms.
  • Flexible parental leave and top-up, with the ability to create flexible schedules or take days off when family needs to come first.
  • A social connection with our team, with access to a shared collaboration space in Vancouver and a focus on fostering strong relationships and an equitable experience no matter where in the world you're working.

We're proud to be a Great Place to Work Certified company, with a 94% average Trust Index Score from our team members. If you have some of the qualities listed above and are excited about the role and motivated to learn, we want to hear from you. We recruit the best and welcome people of all backgrounds, regardless of race, religion, sexual orientation, gender identity, national origin, age, or ability.