Contact Center Representative
2 weeks ago
We are seeking a highly skilled and experienced Contact Center Agent to join our team at Stamford Health. As a Lead Contact Center Agent, you will be responsible for providing exceptional customer service to patients and families, scheduling medical appointments and procedures, and ensuring a seamless patient experience.
Key Responsibilities- Respond to patient inquiries and concerns in a timely and professional manner.
- Schedule medical appointments and procedures in accordance with established protocols and guidelines.
- Utilize healthcare systems and applications to enter patient information, answer questions, and verify insurance.
- Work collaboratively with the healthcare team to ensure effective communication and coordination of patient care.
- Provide exceptional customer service, demonstrating empathy, courtesy, and respect in all interactions.
- Participate in quality and service improvement initiatives to enhance patient satisfaction and experience.
- Mentor and train new Contact Center Agents to ensure consistent delivery of high-quality service.
- High School diploma or equivalent required.
- 2-3 years of Call Center/Customer Service experience, preferably in a healthcare setting.
- Experience working in a hospital, clinic, or medical office scheduling environment is highly preferred.
- Self-directed, able to multitask, and deal effectively with constructive criticism.
- Ability to accept ownership for effectively solving customers' issues, complaints, inquiries, and keeping patient satisfaction and quality assurance at the core of every decision and behavior.
- Accurate typing skills (40 WPM), ability to sit for prolonged periods, and wear a headset.
- Ability to work in a fast-paced, high-pressure environment, maintaining composure in stressful situations and managing and diffusing angry or upset patients.
- Computer/PC literacy, facile in navigating different applications/systems and websites.
- Solid verbal communication skills, interpersonal skills, and ability to listen, maintain rapport, show empathy, and use proper telephone etiquette.
- Mastery of the English language, spoken and written (bi-lingual a plus).
- Highly dependable, flexible, a team player, and receptive to change, able to learn quickly and retain new information.
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Contact Center Representative
3 weeks ago
Stamford, Connecticut, United States Stamford Health Full timeJob SummaryStamford Health is seeking a highly skilled Contact Center Agent to provide exceptional customer service to patients and families. As a key member of our team, you will be responsible for answering calls, scheduling appointments, and addressing patient inquiries in a timely and professional manner.Key ResponsibilitiesRespond to telephone inquiries...
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Contact Center Representative
1 month ago
Stamford, Connecticut, United States Stamford Health Full timeJob Summary:Stamford Health, a leading healthcare organization, is seeking a highly skilled Contact Center Agent to provide exceptional customer service to patients and families. As a key member of our team, you will be responsible for answering calls, scheduling appointments, and addressing patient inquiries in a timely and professional manner.Key...
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Contact Center Representative
1 month ago
Stamford, Connecticut, United States Stamford Health Full timeJob SummaryStamford Health is seeking a highly skilled Contact Center Agent to provide exceptional customer service to patients and families. As a key member of our team, you will be responsible for answering calls, scheduling appointments, and addressing patient inquiries in a timely and professional manner.Key ResponsibilitiesRespond to telephone inquiries...
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Contact Center Representative
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Stamford, Connecticut, United States Stamford Health Full timeJob SummaryWe are seeking a highly skilled and experienced Contact Center Representative to join our team at Stamford Health. As a Lead Customer Service Agent, you will be responsible for providing exceptional customer service to patients and families, while also ensuring the smooth operation of our contact center.Key ResponsibilitiesRespond to patient...
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Contact Center Representative
1 month ago
Stamford, Connecticut, United States Stamford Health Full timeJob SummaryWe are seeking a highly skilled and experienced Contact Center Representative to join our team at Stamford Health. As a Lead Customer Service Agent, you will be responsible for providing exceptional customer service to patients and families, scheduling medical appointments and procedures, and ensuring a seamless patient experience.Key...
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