Patient Service Representative

2 days ago


New York, New York, United States American Dental Partners Full time

**Job Summary**

A skilled Patient Service Representative is needed to provide exceptional patient care and administrative support in our Rochester, NY office.

**Key Responsibilities:**

  • Answer incoming calls and greet patients with a positive and professional demeanor.
  • Schedule and confirm patient appointments, ensuring accurate and efficient use of time.
  • Collect co-payments and past due balances, presenting financial policies and arrangements clearly to patients.
  • Perform basic computer functions, including data entry and record filing.
  • Facilitate effective patient flow, utilizing the callback system to minimize wait times.
  • Identify and apply insurance coverage and billing, ensuring accurate and timely processing.
  • Act in a professional manner, demonstrating superior customer service skills and supporting corporate vision and strategy.

**Requirements:**

  • Six months of similar job experience, with a strong ability to assume essential responsibilities.
  • High School Diploma or equivalent, with a focus on effective scheduling and customer service.
  • Demonstrate knowledge of dental terminology and protocols, with a commitment to compliance and quality care.

**Work Environment:**

This is a full-time, regular position in a fast-paced medical office setting. The ideal candidate will be able to work effectively in a team environment, with a strong focus on patient satisfaction and quality care.



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