Mechanical Field Service Technician

3 weeks ago

White, Georgia, United States Sea America Inc Full time
Job Summary

We are seeking a skilled Mechanical Field Service Technician to join our team at Sea America Inc. This is a fantastic opportunity to work with a leading company in the wet-chemical surface treatment industry.

Key Responsibilities
  • Installation and maintenance of S.E.A. machinery and/or retrofits on-site at customer locations.
  • Mechanical troubleshooting, diagnosis, and repair of our machinery.
  • Tracking and reporting machinery performance.
  • Recommendation, development, and execution of action plans to optimize the availability and performance of our machinery.
  • Provide technical support and advice for our customers.
  • Acting as interface between S.E.A. management and our customers.
  • Expediently escalate issues to supporting resources when necessary.
  • Work with project management, customer, and field engineers in isolating and solving problems.
  • Answer customer questions and assist customers in a professional manner.
  • Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
  • Keep a record of completed repairs and when equipment was last serviced.
  • Develop and execute measures to prevent any safety risks.
  • Provide appropriate support and assistance to less experienced personnel, as necessary.
  • Provide on-call day-time support according to company's on-call schedule, rotating among the technical support team.
  • Provide field service support to other S.E.A. clients locations (up to 40%).
  • Handle additional maintenance tasks as needed.
Requirements
  • Excellent work ethic, communication skills, time management skills, and attention to detail.
  • Ability to communicate and work as a team with customers, and team members from various other countries (Korea, Malaysia, India, etc).
  • Proven ability to perform effectively in a demanding and ever-changing environment.
  • Ability to work independently or as part of a multicultural team.
  • Understand and use of safe work practices. (Must have OSHA 10 General Industry or complete within a predetermined time frame after hire.)
  • Time management skills, ability to work to deadlines.
  • Clear and effective English verbal and written communication skills.
  • Strong customer focus and commitment to customer satisfaction.
  • Must be able to read and interpret data, information, and documents.
  • Willingness to continue learning and growing in a professional environment.
  • Ability to train and mentor engineers and customer employees. (To be considered for upper-level hiring opportunities of this position.)
  • Korean Language skills preferred, not required.
Working Conditions
  • Standard work hours Monday through Friday, 8-10 hours each day. Additional hours as project requires.
  • Travel up to 40% of the time, dependent on company needs, and may include international travel for training on S.E.A.'s products and processes.
  • Employee must be comfortable working in tight, small spaces on a routine basis.
  • Employee must be comfortable working in a clean room environment, wearing appropriate PPE to maintain clean room standards.
  • While performing the duties of this job, the employee routinely is required to stoop, kneel, crouch, twist, reach, and stretch.
  • Ability to lift up to 75 pounds.
  • The employee may occasionally lift and/or move up to 60 pounds in weight unaided.
  • Work is often conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
  • Expect to spend more than 50% of the time inside the factory working with S.E.A. equipment.
  • Position works under the direction of a manager and in close alignment with Field Service Site Lead.
  • Driver's License and passport or ability to obtain a passport in a timely manner required for this position.
Benefits
  • 100% employer paid health insurance for employee, spouse, and dependents.
  • 100% employer paid dental and vision insurance for employee, spouse, and dependents.
  • 100% employer paid basic life, short-term and long-term disability insurances for employee.
  • 401(k) program with 8% employer contribution.
  • 15 vacation days annually.
  • 10 health & wellness days annually.
  • 12 holidays annually, all Federal holidays plus Black Friday.
  • Career advancement opportunities in a growing company

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