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Mechanical Field Service Technician

1 month ago


White, Georgia, United States Sea America Inc Full time
Job Summary

We are seeking a skilled Mechanical Field Service Technician to join our team at Sea America Inc. The successful candidate will be responsible for installing, maintaining, and repairing our company's machinery and retrofits at client locations.

Key Responsibilities
  • Installation and maintenance of S.E.A. machinery and/or retrofits on-site at client locations.
  • Mechanical troubleshooting, diagnosis, and repair of our machinery.
  • Tracking and reporting machinery performance.
  • Recommendation, development, and execution of action plans to optimize the availability and performance of our machinery.
  • Provide technical support and advice for our customers.
  • Acting as interface between S.E.A. management and our customers.
  • Expediently escalate issues to supporting resources when necessary.
  • Work with project management, customer, and field engineers in isolating and solving problems.
  • Answer customer questions and assist customers in a professional manner.
  • Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
  • Keep a record of completed repairs and when equipment was last serviced.
  • Develop and execute measures to prevent any safety risks.
  • Provide appropriate support and assistance to less experienced personnel, as necessary.
  • Provide on-call day-time support according to company's on-call schedule, rotating among the technical support team.
  • Provide field service support to other S.E.A. client's locations (up to 40%).
  • Handle additional maintenance tasks as needed.
Requirements
  • Excellent work ethic, communication skills, time management skills, and attention to detail.
  • Ability to communicate and work as a team with customers, and team members from various other countries (Korea, Malaysia, India, etc).
  • Proven ability to perform effectively in a demanding and ever-changing environment.
  • Ability to work independently or as part of a multicultural team.
  • Understand and use of safe work practices. (Must have OSHA 10 General Industry or complete within a predetermined time frame after hire.)
  • Time management skills, ability to work to deadlines.
  • Clear and effective English verbal and written communication skills.
  • Strong customer focus and commitment to customer satisfaction.
  • Must be able to read and interpret data, information, and documents.
  • Willingness to continue learning and growing in a professional environment.
  • Ability to train and mentor engineers and customer employees. (To be considered for upper-level hiring opportunities of this position.)
  • Korean Language skills preferred, not required.
Working Conditions
  • Standard work hours – Monday through Friday, 8-10 hours each day. Additional hours as project requires.
  • Travel up to 40% of the time, dependent on company needs, and may include international travel for training on S.E.A.'s products and processes.
  • Employee must be comfortable working in tight, small spaces on a routine basis.
  • Employee must be comfortable working in a clean room environment, wearing appropriate PPE to maintain clean room standards.
  • While performing the duties of this job, the employee routinely is required to stoop, kneel, crouch, twist, reach, and stretch.
  • Ability to lift up to 75 pounds.
  • The employee may occasionally lift and/or move up to 60 pounds in weight unaided.
  • Work is often conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
  • Expect to spend more than 50% of the time inside the factory working with S.E.A. equipment.
  • Position works under the direction of a manager and in close alignment with Field Service Site Lead.
  • Driver's License and passport or ability to obtain a passport in a timely manner required for this position.
Benefits
  • 100% employer paid health insurance for employee, spouse, and dependents.
  • 100% employer paid dental and vision insurance for employee, spouse, and dependents.
  • 100% employer paid basic life, short-term and long-term disability insurances for employee.
  • 401(k) program with 8% employer contribution.
  • 15 vacation days annually.
  • 10 health & wellness days annually.
  • 12 holidays annually, all Federal holidays plus Black Friday.
  • Career advancement opportunities in a growing company