Automotive Service Manager
6 days ago
Job Summary
We are seeking a highly skilled and experienced Automotive Service Manager to join our team at Bridgestone America, Inc. As a key member of our service department, you will be responsible for managing customer relationships, supervising technicians, and ensuring the highest level of quality and customer satisfaction.
Key Responsibilities
- Assign and schedule work duties to auto service staff according to individual skill level
- Serve all automotive service needs of customers
- Oversee the hiring and training of an effective auto service team
- Ensure high teammate retention
- Maintain compliance with quality standards
- Develop customer satisfaction and retention
- Other duties as assigned
Requirements
- High School Diploma or equivalent
- 4 years of auto service technical experience
- 1 year of service manager or service writer experience
- Problem solving customer complaints
- Aptitude to manage inventory, scheduling, equipment maintenance, etc.
- Capacity to lead and coach others
- Teammate and customer/communication skills
- Ability to recruit and select technicians and general service teammates successfully according to store requirements
- Willingness to continue education and remain current in automotive repair issues
- Must have completed all the current and required BSRO store education courses & modules required for this position
- Must have valid automotive drivers license at all times in order to test drive customers vehicles
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