Guest Services Representative

1 week ago


Union, Kentucky, United States Holiday Inn Hotel & Suites Cincinnati Downtown Full time


Are you dedicated to providing outstanding service and ensuring guest satisfaction? If so, the role of a Guest Services Representative at Holiday Inn Hotel & Suites Cincinnati Downtown may be ideal for you. In this position, you will greet visitors, manage their reservations, and guarantee they have all the essentials for a memorable stay.

Individuals who thrive in a vibrant atmosphere with opportunities for advancement and flexible scheduling are encouraged to consider this position.



Key Responsibilities

  • Maintain an active presence throughout an 8-hour shift in a lively, fast-paced setting.
  • Welcome, register, check-in, and check out guests, providing them with room keys and pertinent information.
  • Address and resolve guest concerns as needed.
  • Manage incoming calls and handle online and in-person booking inquiries, responding to questions regarding room rates, availability, amenities, loyalty programs, and special requests.

Administrative Duties:
Ensure that all guest account details are accurate and current.

  • Coordinate with housekeeping to confirm that accommodations are prepared for guests.

Qualifications

  • Ability to stand for extended periods during a typical shift.
  • High school diploma, GED, or equivalent required.
  • Proficient in Microsoft Office and reservation management software.
  • Preferred: Minimum of one year of experience in the hospitality sector as a front desk agent or in a similar role.
  • Experience in handling phone inquiries and managing challenging situations.
  • Strong time management, organizational, customer service, and interpersonal skills.


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