Guest Services Representative
1 week ago
Are you dedicated to providing outstanding service and ensuring guest satisfaction? If so, the role of a Guest Services Representative at Holiday Inn Hotel & Suites Cincinnati Downtown may be ideal for you. In this position, you will greet visitors, manage their reservations, and guarantee they have all the essentials for a memorable stay.
Individuals who thrive in a vibrant atmosphere with opportunities for advancement and flexible scheduling are encouraged to consider this position.
Key Responsibilities
- Maintain an active presence throughout an 8-hour shift in a lively, fast-paced setting.
- Welcome, register, check-in, and check out guests, providing them with room keys and pertinent information.
- Address and resolve guest concerns as needed.
- Manage incoming calls and handle online and in-person booking inquiries, responding to questions regarding room rates, availability, amenities, loyalty programs, and special requests.
Administrative Duties:
Ensure that all guest account details are accurate and current.
- Coordinate with housekeeping to confirm that accommodations are prepared for guests.
Qualifications
- Ability to stand for extended periods during a typical shift.
- High school diploma, GED, or equivalent required.
- Proficient in Microsoft Office and reservation management software.
- Preferred: Minimum of one year of experience in the hospitality sector as a front desk agent or in a similar role.
- Experience in handling phone inquiries and managing challenging situations.
- Strong time management, organizational, customer service, and interpersonal skills.
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