IT Support Specialist

6 hours ago


Austin, Texas, United States Outdoor Voices Full time
IT Support Specialist

Outdoor Voices is seeking a skilled IT Support Specialist to join our Technology team. As a key member of our team, you will provide technical support to our HQ and Retail employees, ensuring seamless day-to-day operations.


Key Responsibilities:

  • Provide technical support to HQ and Retail employees, resolving incidents and service requests in a timely manner.
  • Manage and maintain our team's support tickets, ensuring a high level of responsiveness to user inquiries.
  • Collaborate with the IT Manager to develop and implement long-term IT projects, improving our technology infrastructure.
  • Assist with the setup and maintenance of AV conferencing equipment, ensuring smooth meetings and presentations.
  • Maintain accurate inventory documentation for IT hardware, ensuring up-to-date records.
  • Support new hire onboarding and develop systems for onboarding/offboarding access needs.
  • Assess and resolve networking issues, providing expert support as needed.
  • Provision access to SAAS products, ensuring seamless integration with our systems.

Requirements:

  • 1-3+ years of general IT experience, with a focus on technical support.
  • Proficiency in G-Suite and Google-related products, with a strong understanding of technical communication.
  • Excellent interpersonal and problem-solving skills, with the ability to work independently and as part of a team.
  • A desire to solve complex technical issues, with a willingness to learn and adapt.
  • Ability to manage tasks and priorities efficiently, with a focus on delivering high-quality results.


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