IT Support Specialist

2 days ago


Austin, Texas, United States Prosum Full time
Job Title: Information Technology Support Specialist

Prosum is seeking a highly skilled and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our end-users, ensuring that they have a seamless and efficient experience with our IT systems.

Key Responsibilities:
  • Provide technical support and assistance to end-users via phone, email, and in-person.
  • Manage and resolve technical issues and incidents in a timely and efficient manner.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain knowledge of IT systems, including Active Directory, Okta, Google Workspace, Zoom, and Slack.
  • Provide training and documentation to end-users on IT systems and processes.
Requirements:
  • Minimum of 3 years of experience in an IT support role.
  • Experience with managing incidents, requests, and problems according to an ITIL/ITSM framework.
  • Hands-on experience with IT systems, including Active Directory, Okta, Google Workspace, Zoom, and Slack.
  • Strong customer service attitude and a genuine desire to help others.
  • Ability to collaborate cross-departmentally to identify trends and areas of potential improvement in IT services.
  • Strong attention to detail and a high degree of self-motivation and task management skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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