Licensed Insurance and Health Services Agent

4 weeks ago


High Point, North Carolina, United States Mass Markets Full time
Job Opportunity at Mass Markets

We are seeking a skilled Call Center Representative to join our team at Mass Markets.

Key Responsibilities:
  • Handle inbound and outbound customer contacts in a professional and timely manner.
  • Ensure first call resolution through effective problem-solving and call handling.
  • Research and gather information to resolve customer issues.
  • Collaborate with other departments to resolve complex issues.
  • Accurately document and process customer claims.
Requirements:
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced call center environment.
  • Strong problem-solving and analytical skills.
  • Proficiency in using computer systems and software.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.


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