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Lead Hospital Waste Management Specialist

2 months ago

Burlington, Vermont, United States Stericycle Full time

Job Summary:

Stericycle is seeking a highly skilled and experienced Hospital Services Lead to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our healthcare clients, ensuring timely and efficient waste management services.

Key Responsibilities:

  • Travel between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various Stericycle programs and services.
  • Install product, resurvey accounts, and assist Supervisor in asset/inventory management.
  • Act as primary on-site contact for the customer, interacting professionally with onsite staff to ensure service expectations are met or exceeded.
  • Maintain a rigid collection and service schedule, assisting with installs as required.
  • Communicate duty status on a defined schedule.
  • Perform other duties and responsibilities as assigned.

Requirements:

  • Education equivalent to graduation from high school, or GED.
  • Two or more years of industry-related experience in a customer service capacity, or the equivalent in related work experience, demonstrating strong communication skills and tact in providing superior customer service.
  • Must possess a valid driver's license and reliable transportation to travel between customer facilities.
  • Must reside within reasonable commuting distance of the primary customer base, based on business needs.
  • Demonstrates ability to work independently and with little supervision.
  • Demonstrates knowledge of computer software applications, including spreadsheets and application-based programs to track daily KPIs.

Benefits:

Stericycle offers a comprehensive benefits package, including health care, dental, vision, and prescription coverage, healthcare, and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan.

Our Commitment:

Stericycle is committed to attracting and retaining a diverse workforce and fostering a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. We are proud to be an equal opportunity employer.