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Retail Operations Leader

2 months ago

Chattanooga, Tennessee, United States Community Choice Financial Family of Brands Full time

Position Overview:

As a Retail Operations Leader, you will play a crucial role in driving the overall performance of the store by managing client relations and recovery initiatives while ensuring an exceptional customer service experience. Your daily activities will involve fostering customer connections and showcasing innovative sales strategies, positioning you as a pivotal contributor to the store's achievements. In tandem with your efforts to nurture team growth and business expansion, we will equip you with continuous and extensive training and development opportunities to elevate your career.

Key Responsibilities:

1. Cultivate customer relationships to generate new business, sustain store profitability, and enhance brand loyalty and visibility.

2. Expand your store's reach by utilizing business-to-business collaboration opportunities, securing referrals, and engaging in community events.

3. Mentor and develop Team Members while assisting with employee management and training to unlock the full potential of the team.

4. Manage overall store performance by achieving Key Performance Indicators (KPIs) and guiding Team Members through various performance analytics.

5. Ensure office security and execute proper opening and closing protocols, including vault management, cash handling, and bank transactions.

6. Supervise account management and recovery processes with a strong emphasis on customer service to mitigate losses and charge-off accounts. Collaborate with vendors on auctions and sales.

7. Maintain a compliant work environment that adheres to Company policies and local, state, and federal regulations.

8. Oversee the internal and external appearance of the store, addressing maintenance needs and scheduling necessary services.

9. Assist in daily operations and store management in the absence of the General Manager.

10. Utilize your personal vehicle for business-related tasks, including bank deposits, throughout the workday.

11. Thrive in a dynamic and fast-paced environment, adeptly managing multiple tasks to meet both individual and team performance standards.

12. Employ strong interpersonal skills to effectively communicate and engage with customers and Team Members at all levels.

13. Maintain a full-time work schedule with regular in-person attendance, including limited weekend hours, which requires a minimum of 40 hours per week.

*Store hours and schedules may vary based on Company discretion. Please consult with your recruiter for the latest requirements.

Qualifications:

  • High School Diploma or equivalent is required.
  • A minimum of one year of experience in a supervisory or leadership capacity is essential.
  • At least two years of experience in customer service, sales, or retail is preferred.
  • Exceptional verbal and written communication skills are necessary.
  • Proficiency in using phones, Point of Sale systems, Microsoft Office, and other relevant software.
  • A valid driver's license, auto insurance, and a personal vehicle for work-related tasks are required (mileage will be compensated).
  • Must be at least 18 years of age (19 in Alabama).
  • A background check is mandatory (subject to applicable law).
  • Ability to meet the physical demands of the role, including standing for extended periods, moving up to 25 pounds, and operating mechanical controls.

Preferred Qualifications:

  • An Associate degree or higher is advantageous.
  • Bilingual proficiency in English and Spanish is a plus and may be required for specific locations.

What We Offer:

  • A comprehensive training program for new hires.
  • Access to a robust learning management system filled with e-learning modules and training programs for professional and personal growth.
  • Opportunities for performance-based career advancement.
  • Multiple medical insurance coverage options, including free telemedicine and medical spending account (HSA/FSA) choices.
  • Traditional 401(k) and Roth 401(k) retirement plans with a generous Company match.
  • Company-sponsored life and AD&D insurance.
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, and more.
  • Paid Time Off (accrue 12 days per calendar year plus additional days for each year of service).
  • A diverse and inclusive workplace culture.

Benefits are subject to change and may vary based on Company policies. For more details, please refer to the governing plan documents.

About Us:

Community Choice Financial Family of Brands is one of the largest title lending organizations in the nation, assisting thousands of individuals daily in obtaining the cash they require through title loans and personal loans in select states. Since our inception in 1998, we have expanded to over 800 locations across 13 states.

This job description is not intended to be an exhaustive list of duties and responsibilities, nor does it encompass all skills and abilities required for the position. The Company reserves the right to revise the job description at any time, and additional functions may be assigned as deemed appropriate.

Community Choice Financial Family of Brands is committed to fostering an inclusive workplace free from discrimination based on various characteristics. We encourage candidates from all backgrounds to apply.