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Senior EROC Operations Team Leader

2 months ago

Chattanooga, Tennessee, United States Medicine Journal Full time
Job Summary

We are seeking a highly skilled and experienced Senior EROC Operations Team Leader to join our team at Medicine Journal. As a key member of our Telehealth and EROC Patient Care Services team, you will be responsible for administering the operations of a specified division of services, ensuring quality and customer satisfaction within assigned areas of EHS.

Key Responsibilities
  • Direct and coordinate the functions for telehealth clinical care to hospitals contracted for such services.
  • Responsible for a continuously improving quality level of patient care service within the Erlanger Health System and to customers within the region.
  • Ensure optimal operational flow, teamwork, and utilization of resources to meet patient-care needs.
  • Participate in program design, development, and implementation, project development and management, team member training and mentoring, policy/procedure development and implementation, workflow planning and prioritization, Patient Flow and Capacity Management, interviewing, hiring, and retention, customer needs assessment, process and quality improvement.
Requirements
  • Current license to practice nursing in the state of Tennessee.
  • BLS completed prior to going to the unit/department and to be maintained going forward.
  • ACLS within 6 months.
  • Three years of continuous nursing experience, with one year of critical-care experience.
  • Strong communication, leadership, team building, project-management, and organization skills.
  • Strong problem-solving, analytical, and decision-making skills with the ability to conceptualize solutions to challenging situations and implement practical plans.
Preferred Qualifications
  • Three years progressive leadership experience.
  • Telehealth experience.
  • EPIC experience.
  • Advanced understanding of patient-flow and capacity management concepts.
  • Working knowledge of Joint Commission, DNV, and regulations relating to EMTALA.