Retail Operations Manager

2 months ago


Chattanooga, Tennessee, United States Continental Full time
Job Description

**Job Summary:**

We are seeking a highly motivated and experienced Retail Operations Manager to join our team at Continental. As a key member of our Commercial Tire Center team, you will be responsible for overseeing the day-to-day operations of our retail location, driving sales growth, and delivering exceptional customer service.

Key Responsibilities:

  • Oversee daily store operations, supervise employees, and manage inventory to ensure efficient and effective service delivery.
  • Develop and implement strategies to improve customer satisfaction, drive sales growth, and increase profitability.
  • Recruit, train, and develop a high-performing team of sales professionals to meet sales targets and exceed customer expectations.
  • Manage all location staff functions to provide exceptional customer service while maintaining the financial integrity of the company.
  • Obtain annual/monthly sales and production objectives to ensure profitability and meet business targets.
  • Protect assets within your area of responsibility, including inventory, accounts receivable, trucks, and equipment, to reduce operating costs.
  • Learn and work through the existing business operating system for billing of above sales channels.
  • Maintain an acceptable profit margin and ensure compliance with all local, state, and federal laws.
  • Develop successful sales plans to grow profitability and solicit commercial truck tire accounts in the store location and surrounding areas.
  • Responsible for the sale of new truck tires, retreads, and services, and maintain current accounts with regular sales calls and follow-up.
  • Assist in quarterly inventory while maintaining security of products and control measures.
  • Must be available to work rotating shifts, potentially nights and occasional weekends.

Requirements:

  • Must be 21 years or older.
  • High School Diploma or equivalent.
  • Valid Driver's License in good standing.
  • 5+ years' experience in the tire industry.
  • 2-5 years' experience managing and leading people and/or projects.
  • Excellent written and oral communication skills.
  • Basic math skills.
  • Attention to detail.
  • Multitasking.

Preferred Qualifications:

  • College Degree.
  • 7+ years' experience in the tire industry.
  • 5+ years' experience managing and leading people.
  • 3+ years in retail tire sales.
  • TIA Certification.
  • Retread tire knowledge.
  • Microsoft Office - Intermediate.

Work Environment & Physical Requirements:

  • Work hours are generally 7am-5pm Monday – Friday. Saturday and evenings as needed; may have little to no advance notice.
  • This position operates in all types of indoor and outdoor work environments, therefore exposure to heat and cold is to be expected.
  • While performing the duties of this job, employee is regularly required to stand, bend, climb, lift, and walk.
  • Required to handle hazardous materials and wear various forms of protective equipment (safety shoes, gloves, protective eyewear, etc.). Comply with OSHA regulations and safety requirements.
  • Required to lift lbs. routinely; may be required to occasionally lift, up to 150 lbs. individually.


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