NOC Support Specialist

2 weeks ago


Austin Texas, United States GCS Technologies Full time
Position Overview:
The Network Operations Center (NOC) team serves as the core of our Support Operations division, providing an entry-level technical opportunity.


This dynamic role demands frequent shifts in focus and the ability to prioritize tasks effectively throughout the day.

The NOC is responsible for managing all incoming requests, including support and dispatch inquiries, technical system alerts, resource coordination, and interdepartmental communication, while also addressing a portion of incoming support cases.


Key Responsibilities:
• Serve as a primary contact for various service requests.

• Engage directly with clients as necessary.

• Facilitate coordination among support teams to enhance efficiency and communication.

• Monitor alert systems and respond appropriately.

• Assist in managing the escalation process for urgent support requests.

• Collaborate with support technicians and management to ensure exceptional service delivery.


• Continuously enhance technical skills by resolving incoming support cases, paving the way for advancement into a technical support role.

• Provide insights on potential improvements to processes and workflow efficiency.

Qualifications:


• Strong written and verbal communication skills, along with excellent interpersonal abilities, including telephonic communication, active listening, and customer service.

• Fundamental knowledge of computers, operating systems, and applications.

• Basic understanding of networking technologies and components, such as switches, routers, and firewalls.

• Familiarity with support tools, techniques, and the application of technology in delivering IT services.

• Capability to organize and prioritize tasks while adapting swiftly to changes.

• Self-driven with the ability to thrive in a fast-paced, team-oriented environment.

Additional Requirements:
• Participation in after-hours rotation may be required.

• Ability to lift up to 50 lbs.

• Successful completion of drug and background screenings is mandatory.

Benefits:
• Flexible Paid Time Off

• 401k Plan

• Medical, Dental, and Vision Insurance options available

• Life and Accidental Death & Dismemberment Insurance

• Disability Insurance

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