Current jobs related to NOC Technician - Austin, Texas - GCS Technologies

  • Video Operations Specialist

    4 weeks ago

    Austin, Texas, United States The Dignify Solutions LLC Full time

    Job Title: Video Operations SpecialistWe are seeking a highly skilled Video Operations Specialist to join our team at The Dignify Solutions LLC. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of video content to our customers.Key Responsibilities:Network Operations: With a minimum of 4 years of experience in...

  • Video Operations Specialist

    7 days ago

    Austin, Texas, United States The Dignify Solutions LLC Full time

    Job SummaryAt The Dignify Solutions LLC, we are seeking a highly skilled Video Operations Specialist to join our team. As a key member of our operations center, you will be responsible for deploying and monitoring live video and audio streams, ensuring seamless delivery of television broadcast, streaming, and OTT services.Key ResponsibilitiesDeploy and...

  • Network Operations Center Specialist

    1 week ago

    Austin, Texas, United States GCS Technologies Full time

    Job OverviewThe Network Operations Center (NOC) Team is the backbone of our Support Operations division, providing critical technical support to our customers.This role requires a high level of technical expertise, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Act as a point of contact for all types...

  • Network Operations Center Specialist

    4 weeks ago

    Austin, Texas, United States GCS Technologies Full time

    Job Title: Network Operations Center SpecialistAt GCS Technologies, we are seeking a highly motivated and detail-oriented Network Operations Center Specialist to join our Support Operations division. As a key member of our NOC team, you will play a critical role in ensuring the smooth operation of our technical systems and providing exceptional customer...

  • Fiber Optic Splicing Specialist

    2 weeks ago

    Austin, Texas, United States ADB Wireless Full time

    Job Title: Level II Technician, Cable SplicingAt ADB Wireless, we are seeking a highly skilled and motivated Level II Technician, Cable Splicing to join our team. As a key member of our team, you will be responsible for assisting with various underground, aerial, and ISP fiber splicing projects.Key Responsibilities:Performs mid-level jobsite preparation for...

  • Office Administrator

    1 month ago

    Austin, Texas, United States Paladin Technologies Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Administrator to join our team at Paladin Technologies. As an Office Administrator, you will be responsible for providing administrative support to our office operations, ensuring the smooth day-to-day functioning of our business.Key ResponsibilitiesProvide administrative support to our...

  • Network Operations Center

    3 weeks ago

    Austin, United States GCS Technologies Full time

    The NOC Team is the heart of our Support Operations division and an entry-level technical role. This is a fast paced role that requires a shift in focus multiple times per hour and prioritization of work on the fly. The NOC handles all incoming tasks such as support and dispatch requests, technical systems alerts, resource coordination and interdepartmental...

NOC Technician

2 months ago

Austin, Texas, United States GCS Technologies Full time
Position Overview

The Network Operations Center (NOC) team serves as the core of our Support Operations division, representing an entry-level technical opportunity.

This dynamic role demands frequent shifts in focus and the ability to prioritize tasks efficiently. The NOC is responsible for managing all incoming requests, including support and dispatch inquiries, technical system alerts, resource coordination, and interdepartmental communication, in addition to resolving a portion of support cases.

Key Responsibilities:

  • Serve as a primary contact for various service requests.
  • Engage directly with clients as necessary.
  • Facilitate coordination among support teams to enhance communication and maximize resource utilization.
  • Monitor alert systems and respond appropriately.
  • Assist in managing the escalation process for urgent support requests.
  • Collaborate with support technicians and management to ensure exceptional service delivery.
  • Continuously enhance technical skills by addressing incoming support cases, paving the way for advancement into a technical support role.
  • Provide insights on opportunities to enhance process and workflow efficiency.

Qualifications:

  • Strong written and verbal communication skills, along with excellent interpersonal abilities, including active listening and customer care.
  • Fundamental knowledge of computers, operating systems, and applications.
  • Basic understanding of networking technologies and components, such as switches, routers, and firewalls.
  • Familiarity with support tools and techniques, and how technology is leveraged to deliver IT services.
  • Ability to organize, prioritize tasks, and adapt swiftly to changes.
  • Self-driven individual capable of thriving in a fast-paced, team-oriented environment.

Additional Considerations:

  • Participation in after-hours rotation is required.
  • Must be able to lift up to 50 lbs.
  • Successful completion of a drug and background screening is mandatory.

Employee Benefits:

  • Flexible Paid Time Off
  • 401k Plan
  • Medical, Dental, and Vision Insurance Options
  • Life and AD&D Insurance
  • Disability Coverage