Hospitality Rooms and Food Associate

1 week ago


Burbank, California, United States StepStone Hospitality Inc. Full time
Job Description

Location: StepStone Hospitality Inc.

Position Type: Full-Time

Reports To: Director of Guest Experience

Overview:

StepStone Hospitality Inc. is on the lookout for an enthusiastic and adaptable Rooms and Food & Beverage Associate to enhance our dedicated team. The successful candidate will engage in a variety of responsibilities across different departments, ensuring a smooth and enjoyable experience for our guests. This role demands flexibility, a robust work ethic, and a genuine passion for the hospitality industry.

Key Responsibilities:

  • Food Service and Table Management: Collaborate with the Food & Beverage team to efficiently deliver food orders to guests and clear tables, maintaining a clean and welcoming dining atmosphere.
  • Pool Area Maintenance: Oversee the cleanliness and organization of the pool area, ensuring it is well-stocked with towels and other essentials while promoting a safe and pleasant environment for guests.
  • Towel Stocking: Regularly monitor and replenish towel supplies in the pool area, spa, and other designated locations.
  • Guest Item Delivery: Timely and courteously deliver requested items such as extra towels, pillows, toiletries, and other amenities to guest rooms.
  • Valet Services: Assist with valet parking, including welcoming guests, safely parking and retrieving vehicles, and providing exceptional customer service.
  • Bell Service: Greet guests upon arrival, assist with luggage, and provide information about hotel facilities and services, ensuring a seamless check-in and check-out experience.
  • Room Preparation: Support the housekeeping team by stripping beds and preparing rooms for cleaning, ensuring linens and towels are sorted and sent to the laundry department.
  • Housekeeping Support: Deliver supplies and equipment to housekeeping staff as needed to uphold cleanliness and guest satisfaction.
  • Laundry Assistance: Aid the laundry team with sorting, washing, folding, and distributing linens and towels, ensuring timely processing of laundry items.
  • Additional Duties: Exhibit flexibility to undertake extra tasks and responsibilities as directed by the Director of Guest Experience to guarantee smooth operations and exceptional guest service.

Qualifications:

  • Fluency in English; bilingual in Spanish is preferred.
  • Prior experience in a hospitality or customer service role is advantageous.
  • Strong multitasking capabilities and attention to detail.
  • Excellent communication and interpersonal skills.
  • Able to thrive in a fast-paced environment and manage physical tasks.
  • Willingness to work various shifts, including weekends and holidays.
  • Valid driver's license and a clean driving record for valet duties.

Why Join StepStone Hospitality Inc.?

  • Competitive pay and benefits package.
  • Opportunities for growth and advancement within the organization.
  • A supportive and inclusive work environment.
  • The chance to be part of a team committed to delivering exceptional guest experiences.

If you are a motivated and versatile individual with a passion for hospitality, we encourage you to consider the Rooms and Food & Beverage Associate position at StepStone Hospitality Inc. Join us in crafting memorable experiences for our guests every day.

Physical Requirements:

  • Ability to stand, walk, and lift for extended periods.
  • Capability to lift and carry items up to 50 pounds.
  • Comfortable working both indoors and outdoors in varying weather conditions.

EOE/M/F/V/D/



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