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Client Support Specialist

2 months ago


Norristown, Pennsylvania, United States MRO Full time

As a Client Support Specialist at MRO, you will play a critical role in ensuring client satisfaction through timely issue resolution.

**Key Responsibilities:**

  • Provide technical expertise and quality assurance to clients, exceeding their expectations in a professional and courteous manner.
  • Monitor, process, and manage workflow issues via phone, email, and MRO's Action List.
  • Offer level-one technical support issue resolution and triage, resolving escalated calls and supporting the Requester Services team.
  • Collaborate with internal teams to maintain a broad understanding of the ROI process and apply HIPAA regulations knowledge.
  • Communicate with clients regarding issues, identify workflow concerns and trends, and recommend corrective actions efficiently.

**Requirements:**

  • College degree preferred or equivalent experience.
  • Highly motivated with a positive attitude, ability to multitask and prioritize workload, and strong problem-solving skills.
  • Demonstrated client service experience, self-motivated, and collaborative with strong organizational and communication skills.
  • Proficient in Microsoft Office.

This role is a great opportunity to work with a dynamic team and contribute to the success of MRO's clients.