Services Support Specialist
4 weeks ago
We are seeking a highly organized and detail-oriented Services Support Specialist to join our team at Good Shepherd Rehab. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.
Key Responsibilities
- Greet visitors and direct them to the appropriate staff member.
- Instruct patients to complete necessary documents and forms.
- Compile, record, and archive medical charts and reports with confidentiality.
- Operate telephones and direct calls, emails, and documents to the appropriate staff member.
- Transmit correspondence and medical records by mail, email, or fax.
- Verify insurance and obtain authorizations and certifications.
- Perform financial functions with accuracy to ensure optimal payment for services.
- Assist the billing department with insurance denials.
- Assist in patient care and related activities as instructed by the physical therapist or other healthcare professionals.
- Manage patient interactions and implement service recovery techniques.
- Clean and organize the work area and disinfect equipment after treatment.
Requirements
- High school diploma or equivalent required.
- Previous experience in a healthcare setting preferred.
- Ability to work effectively in a team environment.
- Excellent communication and customer service skills.
- Ability to maintain confidentiality and handle sensitive information.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
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