Services Support Specialist

4 weeks ago


Norristown, Pennsylvania, United States Good Shepherd Rehab Full time
Job Summary

We are seeking a highly organized and detail-oriented Services Support Specialist to join our team at Good Shepherd Rehab. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.

Key Responsibilities
  • Greet visitors and direct them to the appropriate staff member.
  • Instruct patients to complete necessary documents and forms.
  • Compile, record, and archive medical charts and reports with confidentiality.
  • Operate telephones and direct calls, emails, and documents to the appropriate staff member.
  • Transmit correspondence and medical records by mail, email, or fax.
  • Verify insurance and obtain authorizations and certifications.
  • Perform financial functions with accuracy to ensure optimal payment for services.
  • Assist the billing department with insurance denials.
  • Assist in patient care and related activities as instructed by the physical therapist or other healthcare professionals.
  • Manage patient interactions and implement service recovery techniques.
  • Clean and organize the work area and disinfect equipment after treatment.


Requirements
  • High school diploma or equivalent required.
  • Previous experience in a healthcare setting preferred.
  • Ability to work effectively in a team environment.
  • Excellent communication and customer service skills.
  • Ability to maintain confidentiality and handle sensitive information.


What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.


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