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Customer Relationship Liaison

2 months ago

Fort Wayne, Indiana, United States Apria Full time
Job Summary

This role is responsible for maintaining relationships with current accounts and patients, ensuring they have the necessary equipment to support their home healthcare needs.

Key Responsibilities
  • Act as a single point of contact for specific accounts and respond to customer needs, concerns, and complaints in a timely manner.
  • Consult with clients and referral sources on products and necessary equipment.
  • Obtain all documentation to be scanned and batched at the branch.
  • Manage all follow-up functions with the account, post-set-up.
  • Oversee all transactions coming from a specific account(s), including all referral sources.
  • Assess patient's needs and promote company products/services at office visits, as appropriate.
  • Proactively resolve issues by anticipating and identifying problems then coordinating the appropriate solution(s).
Requirements
  • High School diploma required.
  • At least 2 years of related experience.
  • Must be at least 21 years of age or older at the time of hire.
  • Demonstrated ability to build and maintain solid working relationships with internal and external customers.
  • Learn and comply with all POV requirements applicable for the safe and complaint use of POVs.
  • Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
Work Environment

The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.

The noise level in the work environment is usually low to moderate.

The employee is required to wear various personal protective equipment consistent with the hazards encountered in this role.