Customer Experience Associate

5 days ago


Reading, Pennsylvania, United States Michael Murphy - State Farm Agent Full time
About Michael Murphy - State Farm Agent

We are seeking a talented Customer Service Representative to join our team as a State Farm Agent Team Member. As a member of our agency, you will have the opportunity to generate exceptional client experiences that drive growth and success.

Compensation Package

The estimated salary for this role is $45,000-$60,000 per year, depending on experience and performance. In addition to a competitive salary, we offer bonuses based on performance, flexible scheduling, paid time off, and opportunities for advancement.

Job Description
  • Resolve customer inquiries and provide policy information in a timely and professional manner.
  • Assist clients with policy changes and updates, ensuring seamless transitions and accurate records.
  • Process insurance claims efficiently and effectively, following up with clients to ensure satisfaction.
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport with diverse clientele.
  • Detail-oriented and able to multitask, with a focus on accuracy and efficiency.
  • Prior customer service experience is preferred, but not required.


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