Client Relations Specialist
2 weeks ago
Customer Service
Job Category: Customer Service Requisition Number: RECEP002799
Job Details
Description
As a Reception Specialist, your primary responsibilities will include:
- Handling incoming calls and arranging sales appointments following our established procedures.
- Coordinating appointment schedules and confirming them through calls and emails.
- Redirecting calls to the appropriate personnel when available, and notifying staff via email if they are not.
- Monitoring and updating sales metrics for the office on a daily basis.
- Documenting the types of advertising that generate incoming sales appointments.
- Managing service department calls and forwarding them as necessary; if unavailable, creating service requests for the service manager.
- Welcoming visitors to the showroom and connecting them with staff or providing product information, while scheduling appointments if sales staff are not present.
- Overseeing the collection and distribution of incoming and outgoing mail and packages.
- Mailing warranties and promotional postcards as required.
- Ensuring all guests sign in and out upon entering the facility.
- Preparing and greeting all employment candidates.
- Facilitating call transfers to all staff members within the organization.
- Assisting in providing refreshments and materials for corporate meetings.
- Ensuring compliance with safety protocols for visitors.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
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