Client Relations Specialist

2 weeks ago


SaintBauzilledePutois, Occitanie, United States PGT Innovations Full time

Customer Service

Job Category: Customer Service Requisition Number: RECEP002799

Job Details

Description

As a Reception Specialist, your primary responsibilities will include:

  • Handling incoming calls and arranging sales appointments following our established procedures.
  • Coordinating appointment schedules and confirming them through calls and emails.
  • Redirecting calls to the appropriate personnel when available, and notifying staff via email if they are not.
  • Monitoring and updating sales metrics for the office on a daily basis.
  • Documenting the types of advertising that generate incoming sales appointments.
  • Managing service department calls and forwarding them as necessary; if unavailable, creating service requests for the service manager.
  • Welcoming visitors to the showroom and connecting them with staff or providing product information, while scheduling appointments if sales staff are not present.
  • Overseeing the collection and distribution of incoming and outgoing mail and packages.
  • Mailing warranties and promotional postcards as required.
  • Ensuring all guests sign in and out upon entering the facility.
  • Preparing and greeting all employment candidates.
  • Facilitating call transfers to all staff members within the organization.
  • Assisting in providing refreshments and materials for corporate meetings.
  • Ensuring compliance with safety protocols for visitors.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications



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