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Client Relations Specialist

2 months ago

SaintBauzilledePutois, Occitanie, United States Foundation Partners LLC Full time

Foundation Partners LLC is a leading provider of memorial products and services, dedicated to supporting businesses in the funeral sector through our innovative e-commerce solutions. As part of our commitment to enhancing the industry, we are looking for dedicated individuals to join our compassionate team.

Our employees play a crucial role in delivering exceptional service, and we appreciate the unique perspectives and enthusiasm they contribute. If you are a proactive and customer-focused professional seeking a fulfilling career with opportunities for advancement in a growing organization, we encourage you to consider this role.

Key Responsibilities:

  • Manage incoming calls and respond to inquiries effectively.
  • Guide new clients through the onboarding process on our digital platform.
  • Engage with customers, addressing their needs and directing them appropriately.
  • Acquire comprehensive knowledge of our operations, services, and products.
  • Handle monthly administrative tasks, including invoice processing and payment tracking.
  • Coordinate custom orders between clients and service providers.
  • Participate in regular meetings with supervisors to monitor progress and achieve objectives.
  • Oversee inventory of office supplies and ensure timely replenishment.
  • Maintain a tidy and organized workspace.
  • Adapt to new technologies and systems as they are introduced.
  • Organize and prioritize multiple tasks, deadlines, and projects efficiently.
  • Process orders and generate shipping documentation as required.
Qualifications:
  • High School diploma or equivalent.
  • Proficient in using various communication technologies, including online platforms and email.
  • At least 3 years of experience in an office setting.
  • Strong skills in MS Office Suite - Word, PowerPoint, Excel, and Outlook.
  • Familiarity with e-commerce tools such as Shopify and QuickBooks.
  • Able to learn and utilize various software applications and office equipment.
  • Excellent written and verbal communication skills, with a keen eye for detail.
  • Strong organizational abilities and effective time management skills.
  • Ability to foster and maintain productive working relationships.
Employee Benefits:
  • Opportunities for all career stages, including entry-level and experienced professionals.
  • Innovative technology to facilitate unique memorial services.
  • Competitive compensation and performance-based incentives.
  • Referral program for team members.
  • Comprehensive medical, dental, and vision coverage.
  • Paid time off for vacations, illness, and holidays.
  • Retirement plan with company matching.
  • Company-sponsored life insurance and disability coverage.