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Server Representative

2 months ago

Los Angeles, California, United States California Food Management LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Server to join our team at California Food Management LLC. As a Server, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience.

Key Responsibilities
  • Develop and maintain positive relationships with guests, colleagues, and management.
  • Execute the Service Success Steps to deliver a high-quality guest experience.
  • Handle guest complaints in a timely and professional manner.
  • Communicate guest food orders and service requests accurately and efficiently.
  • Maintain knowledge of IHOP terminology, menu items, and plating standards.
  • Comply with cash handling procedures and maintain a clean and organized workspace.
  • Stock and rotate supplies in the service areas and dining room.
  • Adhere to health, sanitation, and safety guidelines.
  • Clear, clean, and reset tables after guests depart.
  • Perform cleaning duties according to posted charts.
  • Meet IHOP uniform and appearance standards.
Requirements

To succeed in this role, you must be able to perform each essential duty satisfactorily. The following qualifications are representative of the knowledge, skills, and abilities required:

  • Ability to read and comprehend instructions, correspondence, and memos.
  • Ability to write guest checks and simple correspondence.
  • Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.
  • Basic mathematical skills to handle cash and make change.
Work Environment

The work environment for this role is fast-paced and dynamic, with moderate noise levels. You will be exposed to fumes or airborne particles on occasion.