Service Desk Analyst
2 weeks ago
We are seeking a highly skilled and detail-oriented Service Desk Analyst to join our team at the Center for Family Health & Education, Inc. (CFHE). As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our staff and patients, ensuring that they have access to the software and resources they need to perform their duties effectively.
Key Responsibilities:
- Provide technical support and assistance to staff and patients via phone, email, and in-person
- Assess and resolve technical issues with computer hardware and software
- Document all technical issues and resolutions
- Collaborate with other IT personnel to provide assistance on issues outside of your knowledge or expertise
- Balance technical problem-solving, customer service, and collaboration to ensure that staff and patients have access to the software and resources they need
Requirements:
- Microsoft 365 experience required (Office 365, Windows, Sharepoint, etc)
- Windows server and active directory required
- Experience with VOIP Systems
- Experience with Powershell and other automation scripting languages preferred
- Understanding of confidentiality and HIPAA security rules highly recommended
- CompTIA Certifications recommended
Education and Training:
- Must have at a minimum, an Associate's degree in a related field (Bachelor degree preferred)
- Familiarity with most business-related computer programs and hardware is a necessity
- Experience working in a professional environment and familiarity with business software applications
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
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