Account Manager II

2 weeks ago

Raleigh, North Carolina, United States Lumen Inc Full time
About Lumen

Lumen is a leading provider of digital connectivity solutions, empowering businesses to thrive in a rapidly changing world. Our mission is to connect people, data, and applications with speed, security, and ease. We're committed to fostering a culture of teamwork, trust, and transparency, where our employees can grow and succeed.

The Role

We're seeking an experienced Account Manager II - Inside to join our team. As a key member of our sales organization, you'll be responsible for growing revenue in small to medium-sized customer accounts. Your primary focus will be on developing long-term, consultative relationships with our customers, identifying opportunities to deepen and expand our relationship, and maximizing revenue while minimizing account churn.

Main Responsibilities
  • Protect and grow base revenue, meeting or exceeding growth quotas to maximize revenue within assigned customer base.
  • Identify decision-makers, determine customer needs, and position solutions to meet those needs.
  • Assess product fit and expand product portfolio through customer relationships.
  • Update relevant customer information, including sales funnel activity, opportunity updates, and maintenance of monthly goals.
  • Provide superior customer service with every interaction.
What We Look For in a Candidate
  • High school diploma, GED, or equivalent education and 2 years of sales experience.
  • Prior account management experience with a history of retaining and growing existing accounts.
  • Strong oral and written communication, analytical problem-solving, and closing skills.
  • Proficiency with Microsoft Office (Word, Excel).
Preferred Experience
  • Associate's or Bachelor's degree or equivalent education and experience.
  • Demonstrated stable track record of success in an inside/outside sales role.
  • Advanced understanding of technology products and solutions, as well as knowledge of competitor products.
  • Passion for customer service and desire to understand and introduce new technology to customer base.
Compensation

The starting salary for this role varies based on primary work location. Employees typically do not start at the top of the range, and compensation depends on individual qualifications.

Location-based pay ranges are as follows:

  • $46,020 in AR, ID, KY, LA, ME, MS, NE, SC, and SD.
  • $48,580 in AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
  • $67,810 in CO, HI, MI, MN, NV, NH, NC, OR, and RI.
  • $71,040 in AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with pay range variety based on region, specific offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

What to Expect Next

Based on your job application information, you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to, as well as Game Challenges. Completion of this video interview is a requirement to be considered for our open position.

We strongly recommend completing this within 5 days of your application date.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

For more information on these checks, please refer to the Post Offer section of our FAQ page.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.

We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.

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