Front Desk Representative

4 days ago


Gurnee, Illinois, United States Great Wolf Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Great Wolf Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities
  • Welcome guests and provide a seamless check-in and check-out experience
  • Register guests and assign rooms, ensuring accuracy and efficiency
  • Establish credit and process payments, maintaining a high level of security and confidentiality
  • Direct guests to their rooms and provide information on resort amenities and services
  • Convey messages and packages to guests, ensuring timely delivery
  • Provide exceptional customer service, responding to guest inquiries and resolving issues promptly
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures
  • Collect revenue and process charges, ensuring accuracy and transparency
  • Make resort and other reservations, verifying availability and confirming requirements
  • Secure guest valuables and maintain a safe working environment
Requirements
  • High School Diploma or equivalent education/experience
  • Flexibility regarding schedule, based on business demands
  • Previous experience demonstrating strong customer service skills
  • Successful completion of a criminal background check and drug screen
  • Ability to multi-task and prioritize tasks with minimal direction
  • Proven teamwork skills and enthusiasm for delivering exceptional customer experiences
  • Excellent communication skills and physical ability to lift up to 30 lbs.
What We Offer
  • Competitive hourly rate of $17.00
  • Flexible scheduling and opportunities for advancement
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401K with employer match and paid vacation time off
  • Paid parental leave and access to a holistic wellness program
  • Opportunities for professional growth and development through cross-training and leadership training

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity to join our team at Great Wolf Resorts.



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