Patient Care Coordinator

2 months ago

Acton, United States APDerm Full time

Overview:

Are you an experienced Medical Assistant looking for an opportunity to directly impact patient care? Come to work for APDerm as a Patient Care Coordinator and take advantage of our competitive pay, comprehensive benefits package, and opportunities for growth, to include:

  • Generous Tuition Reimbursement that can be used for Medical Assistant certification programs
  • Free Botox
  • 40% discount on cosmetic services and skincare products
  • Comprehensive benefits package to include health, dental, 401(k) with generous company match, health savings account (HSA), generous PTO and holidays, and much more

APDerm is looking to hire experienced Medical Assistants that are interested in a high growth opportunity. Our Patient Care Coordinators are experienced Medical Assistants that interact with patients and their families in initiating the planned care, to include:

  • Provide education information to patients and their families
  • Explain treatments, procedures, medication(s) and continuing care following treatment
  • Collaborate internally with various departments to ensure appropriate scheduling, lab results and recordkeeping

M-F 8-5 Hybrid in Concord, MA office

Responsibilities:
  • Answer and address incoming patient clinical calls, RX, PA
  • Type up phone notes/cases and route to providers regarding patient concerns
  • Place phone calls to the patients regarding answers to concerns
  • Call and inform patient of pathology/ lab results
  • Schedule patients for surgeries (excision, etc.)
  • Retrieve patient information from PCP or specialists office
  • Obtain from affiliated labs patient results on cultures, biopsies, etc.
  • Fax reports per request of outside providers
  • Maintain the PA/ RX buckets
  • Support and assist with ePath and procedure scheduling as needed
  • Check patient portal messages, route to provider accordingly
  • Ensures accurate notes of all consultations and treatments are recorded in the patients record
  • Communicates appropriately and tactfully with staff, consultants, patients, significant others, and community
  • Reduce conflict and increase patient satisfaction whenever possible through timely response to calls
  • Prioritizes work tasks and services and completes tasks in a timely manner
  • Complete Administrative Proficiency (MS Word, Excel, PowerPoint, Web-based applications, email, HRIS systems)
  • THIS POSITION REQUIRES WORK TO BE PERFORMED AT A CENTRAL LOCATION / EMPLOYEE MUST BE ABLE TO SUPPORT MULTIPLE OFFICES
  • Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
  • Support APDerms mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
  • Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.
Qualifications:
  • Certification as a Medical Assistant is required
  • Triage experience is preferred
  • Dermatalogy experience preferred

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