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Customer Service Specialist

1 month ago

Columbus, Ohio, United States Blue Star Partners LLC Full time
Job Description

At Blue Star Partners LLC, we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer support team, you will play a crucial role in addressing escalated customer inquiries related to our products and services.

Key Responsibilities:

  • Represent customers within the supply chain, ensuring their needs and concerns are effectively communicated and addressed.
  • Oversee the shipment of products from manufacturing and distribution locations to Abbott affiliates and direct customers worldwide.
  • Allocate products efficiently to maximize container utilization and minimize transportation costs.
  • Ensure prompt, accurate, and efficient communication regarding shipments and other relevant business aspects.
  • Monitor key performance indicators for the responsible area, perform root cause analysis, and develop and implement corrective action plans to enhance performance levels.
  • Maintain the Master Arrivals Schedule (MAS) to ensure replenishments meet market demand and safety stock targets.
  • Identify and implement continuous improvement initiatives to enhance the overall effectiveness of the supply chain, increase customer service, and reduce operating costs.
  • Maintain customer and shipping requirements, including system parameters, policies, and procedures.
  • Develop and maintain effective working relationships with all internal and external supply chain partners.

Requirements:

  • Thorough understanding of the logistics role within the supply chain.
  • Able to make informed decisions regarding product distribution to ensure cost-effective transportation and timely delivery.
  • Proactive issue resolution skills to identify and communicate issues affecting on-time delivery to the market and resolve day-to-day customer service-related issues with minimal support.

Education and Experience:

  • Bachelor's degree in Logistics Management, Supply Chain Management, Business Administration, or a related field.
  • 1-2 years of experience in two or more of the following areas: customer service, international supply chain operations, transportation management, project management, or planning.

Skills:

  • Excellent organizational and follow-up skills with a high sense of urgency.
  • Ability to work effectively in a global environment as a team player.
  • Excellent written and oral communication skills to facilitate information flow across internal and external supply chain customers.
  • Negotiation and conflict resolution skills to ensure timely and cost-effective solutions to supply chain issues.
  • Initiative and innovative skills to identify and implement business process improvements.
  • Good understanding of Distribution Requirements Planning (DRP) and planning systems.