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IT Support Specialist

2 months ago

Washington, United States Quadrant Full time
Job Title: IT Support Specialist

We are seeking a highly skilled IT Support Specialist to join our team at Quadrant. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our customers in a solution center setting.

Key Responsibilities:
  • Provide technical support to customers with varying levels of computing skills.
  • Troubleshoot and resolve IT issues accurately, promptly, and to the user's satisfaction.
  • Work with customers to resolve IT issues and answer IT-related questions.
  • Enter and manage Service Manager (SM) tickets.
  • Provide expert technical support to customers.
  • Identify incident trends and escalate identified problems to supervisory personnel.
  • Work with walk-up customers to resolve IT issues and answer IT-related questions.
Requirements:
  • Top Secret Clearance required.
  • Experienced IT Specialist with 3+ years of relevant experience.
  • Must have outstanding IT technical skills as well as customer service skills.
  • Desire to work with customers in person on a daily basis.
  • Bachelors preferred (extra 4 years of experience if no degree).

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.