IT Support Specialist
1 week ago
Business Knowledge Services is seeking a skilled IT Support Specialist to provide technical service and support to our assigned region. The ideal candidate will have 5 years of hands-on experience working with and supporting Microsoft and networking environments.
Key Responsibilities:
- Provide first-level response for all assigned service tickets
- Support and maintain desktop, LAN, and telecom environments in conjunction with the infrastructure teams
- Deploy new and upgrade existing equipment and software
- Travel on a flexible schedule as needed
- Monitor scheduled system processes to ensure successful completion
- Investigate and resolve any monitoring issues that occur during scheduled shift
- Notify or escalate issues to Application Support and Infrastructure departments
Requirements:
- 5 years of hands-on experience working with and supporting Microsoft and networking environments
- Strong knowledge of current common infrastructure solutions and PC software products
- Appropriate Microsoft Systems Certifications, A+ Certification, and/or 2-year computer science degree with related Microsoft and networking experience
- ITIL Foundation Certification required
- Demonstrated relationship building skills to all staff levels throughout the organization
- Excellent problem resolution skills
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IT Support Specialist
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