Front Desk Agent/Driver

6 days ago


Durango, Colorado, United States Doubletree By Hilton Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent/Driver to join our team at DoubleTree by Hilton. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring a seamless stay for our valued customers.

Key Responsibilities
  • Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.
  • Respond to guest inquiries and provide timely, friendly, and efficient assistance.
  • Provide driving and/or walking directions to guests to local destinations.
  • Ensure a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, hotel events, and local and community events and attractions.
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
  • Safely drive our airport shuttle as needed.
  • Provide or obtain accurate information.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Potential eligibility for a $600 new hire bonus.
  • Dependent upon eligibility, a vacation or Paid Time Off (PTO) benefit.
  • Instant access to our unique benefits, such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners.
  • After 90 days, you may enroll in Hilton Health & Welfare benefit plans, which include life insurance.
  • Additional voluntary benefits, such as long-term disability, flexible spending accounts, accidental death and dismemberment, legal plans, voluntary medical benefits, and employee stock purchase, depending on eligibility.
  • Hilton also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs.
What It's Like to Work for Hilton

At DoubleTree by Hilton, we understand that doing the little things well means everything. It all starts with a warm chocolate chip cookie welcome. And yet, the experience is far from cookie-cutter. Our hotels are interesting, unique properties in great locations and serve as the antidote to impersonal vacations, meetings, and events. Our guests stay with us because they know they'll enjoy an experience they truly value at a competitive price. At DoubleTree by Hilton, we provide the simple acts of care and thoughtfulness that make the traveler feel human again. Our hotels mark the end of travel's challenges and the beginning of a restful stay.

What We're Looking For

We're looking for individuals who demonstrate our core values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. In addition, we seek candidates who possess the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability


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