Store Manager

4 weeks ago


Phoenix, Arizona, United States Kroger Full time
Job Description

Create an exceptional customer experience through outstanding service and a safe, clean environment.

Key Responsibilities
  • Promote trust and respect among associates
  • Communicate company, department, and job-specific information to associates
  • Establish performance goals and empower associates to meet or exceed targets
  • Develop scheduling to manage customer volume throughout hours of operation
  • Train and develop associates on their job and participate in the performance appraisal process
  • Adhere to all local, state, and federal laws, and company guidelines

Customer Focus

Create an environment that allows customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.

Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

Offer product samples to help customers discover new items or products.

Inform customers of Drug GM specials.

Display a positive attitude.

Leadership and Teamwork
  • Develop and implement a department business plan to achieve desired results by collaborating with store management and associates
  • Understand the store's layout and be able to locate products
  • Inform and educate department associates about current, upcoming, and special in-store promotions
  • Prepare and submit seasonal critiques for the sales and merchandising supervisor
  • Implement the period promotional plan for the department
  • Stay current with present, future, seasonal, and special ads

Inventory and Safety

Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.

Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.

Plan, organize, and supervise the inventory process.

Train department associates on inventory/stocking and Computer Assisted Ordering.

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager if items need repair.

Notify management of customer or employee accidents.

Report all safety risks, or issues, and illegal activity, including: robbery, theft, or fraud.

Qualifications
  • Effective communication skills
  • Knowledge of basic math
  • Ability to handle stressful situations

About Us

Fry's Food Stores merged with The Kroger Company in 1983 and today serves customers in over 120 stores throughout Arizona.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.


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